In the One-Size-Fits-All Approach, a competency model is developed for a broadly defined set of jobs that may have very different responsibilities and knowledge requirements. Most often, the competency model is developed for one level of jobs, such as managers, associates, or senior leaders.
The competency model often includes competencies selected for alignment with the company’s values and strategic direction. Thus competencies may have names like “Results Orientation” or “Customer Orientation”.
The competencies are often described in general terms that are not job specific, since the competency model covers a broad range of jobs which may have significantly different responsibilities.
When the One-Size-Fits-All Approach is Appropriate
- When line management or HR wants to promote alignment with vision, values and strategy
- When key stakeholders prefer simple solutions and have a low tolerance for complexity
- When HR wants to implement something quickly that will have broad impact
- When the budget for developing competency models is limited
Advantages of the One-Size-Fits-All Approach
The One-Size-Fits-All Approach sends a clear and simple message about what the personal characteristics and skills that the organization considers to be important. A competency model built with this approach is broadly applicable to a large number of employees, as are applications based on the model. For example, a competency assessment tool based on the model can be used with all of the employees in the job. Finally, the use of this approach promotes a common language and conceptual framework to use in describing key skills.
Disadvantages of the One-Size-Fits-All Approach
Because the model is used with a wide range of jobs, employees may not feel that it applies well to their particular job. If many of the competencies were selected to describe what the leaders would like people to demonstrate, rather than what superior performers actually do, people may perceive the model to be more espoused than true. The One-Size-Fits-All Approach is not as useful as other approaches in guiding selection, since selection of candidates for a specific job may require consideration of job-specific skills, knowledge and experience that are not included in the One-Size-Fits-All competency model.
Data Collection in the One-Size-Fits-All Approach
When using this approach, it is less important to identify responsibilities and tasks. Since the model will cover a broad range of jobs, the only responsibilities that are important are ones that apply to all of the jobs. Since the competency model will usually reflect the organization’s mission, values and strategic direction, it is important to talk to senior HR leaders and senior line leaders if possible, to ensure that the mission, values and strategic direction are understood and carefully considered. For the competency model to have credibility, it is highly desirable to conduct interviews with several superior performers. These interviews should focus on obtaining specific behavioral accounts of what these persons did during key job situations such as accomplishments or performance of important and challenging tasks.