Our Model-Building Methodology

Our methodology for building job competency models is based on the Job Competence Assessment (JCA) methodology developed by Dr. David McClelland, a pioneer in motivation and competency research and testing at Harvard, and by consultants at McBer and Company.

The modeling process starts with superior performers in a targeted job being identified, and then studied to identify the personal characteristics, skills, and knowledge that they possess that enables them to be superior performers. The methods used to collect data for building the model, such as behavioral event interviews and expert panels, are designed to get beneath mere opinions about superior performance and superior performers.

Competency Interview Guides

Interview Guides

Conduct Structured Behavioral-Event Interviews for 35 competencies.

Competency Dictionary

Competency Dictionary

By levels of proficiency and job role, in a format than can be easily customized
No annual renewal fees.

Competency Development Guide

Development Guide

280-page, 8.5" x 11" spiral bound handbook with forms, tips and resources.



Online version of Competency Development Guide,
plus online
development plans.

Benefits for Individuals and Organizations
  • Staffing - people with the right capabilities to help your organization gain competitive advantage are hired, placed and promoted.
  • Training and Development – gaps in each employee's capabilities are identified, so these gaps can be remedied. Individuals are provided with detailed road maps for increasing their capabilities incrementally.
  • Performance Management - competencies and results are assessed side by side, reminding employees that how they do things is as important as what they do.
  • Compensation - both competencies and results impact pay decisions to reward performance and competency development.
Why Workitect?
  • Practical & User-Friendly - our services and products have been tested and applied in the real world; easily used by employees at all levels.
  • Ultra flexible– our tools and resources,including a competency dictionary, interview guides, development guides, and on-site workshops, can be customized to your unique needs.
  • Expert support - with Workitect, you get the expertise of consultants who have at least 25 years of experience in job competency modeling, competency-based talent management, and organization and leadership development.
  • Validated methodology - take advantage of the original job competence assessment methodology developed by Dr. David McClelland and McBer/Hay.
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What Customers Say


"Workitect brought a significant amount of practical expertise in Competency Model design to the table. This helped us decide on what the best approach would be early into the project, given our particular corporate culture and context. Workitect was able to present alternatives that felt right for us, without feeling like we were getting ‘off the shelf’ products."

Ruben Decoud, Mary Kay Inc

“We were able to develop, launch, and integrate a competency model into our performance management program within a period of one year. We can now talk ‘competencies’ and everyone has a standard dictionary to reference.”

Gail Arlegui, Air Canada

“In an environment where everyone is quick to tell you the value of competency models, Workitect is one of the few organizations that actually teach a repeatable process for building customized models.”

Shannon Johnson, Blue Cross Blue Shield

"My organization uses the Workitect methodology for writing competency models because it's structured enough to give us direction, but the many tools provided also allow for flexibility. The models we designed using the Workitect approach helped our company revamp our entire performance development process. "

Mary Kay LaBrie, SCC Soft Computer