Articles ::

Building Competency Models: Approaches for HR Professionals [4.3mb PDF]
(18 page article reprint from Human Resource Management Periodical) Describes a multiple-job approach to competency model building.

Competencies and Competitiveness [459kb PDF]
Describes in language non-HR people can understand, how to implement competency systems and the payoffs.

Competency Systems Add Value Line Execs Can See [234kb PDF]
(3 page article reprint from Corporate University Review) Describes seven keys to successful implementation of competency systems.

Competency: What's Behind a New Buzzword [135kb PDF]
A one page column from the Working Wisdom section of the Miami Herald featuring the Workitect approach.

Creating and Communicating Organizational Change [1.6mb PDF]
A 3-page reprint from Public Utilities Fortnightly, describes a service quality change initiative in a utility company.

How To Get Top Notch Change Agents [2.6mb PDF]
Reprint of a 4-page Training and Development Journal article, outlines approaches to selecting and evaluating high-performing change agents and consultants.

Integrating Key Human Resource Processes [179kb PDF]
Describes competencies, how to develop competency models and how to create an integrated human resource system with applications for selection, succession planning, career pathing, performance management and training. Also describes how competency modeling can be used as a tool to drive organizational change by determining the competencies that will be required by the organization to reach its strategic plan.

Gaining Employee Commitment to Organizational Change [562kb PDF]
A 6 page reprint from Communication World, published by the International Association of Business Communicators describes an organizational improvement model and the use of graphics and metaphors to help employees understand and embrace needed change.

Making Performance Management a Positive Experience [1.6mb PDF]
5-page ACA News article reprint) Describes the keys to successfully implementing a performance management system.

Performance Management
Competency-Based PM: What, Why, and How [157kb PDF]
What a competency-based approach is and does, its impact on individual and organizational results, organizational issues addressed, situations best served by a competency-based approach, and steps to implementing

Practical Questions for HR Professionals Who are Building Competency Models [484kb PDF]
Changes in organizations and in the world of work over the past 30 years have affected the practice of competency modeling. These changes suggest that seven practical questions be asked and answered by human resource professionals and others who are planning to develop competency models in their organizations.

Competency-Based PM: What, Why, and How
(Research notes) What a competency-based approach is and does, its impact on individual and organizational results, organizational issues addressed, situations best served by a competency-based approach, and steps to implementing.

Selecting and Retaining Internal Change Agents: Is There a Better Way? [11.1mb PDF]
Reprint of a 7-page EMA (now SHRM) Journal article, reviews twelve competencies of successful change agents and consultants, along with strategies for minimizing turnover of change agents.

Succession Planning
Competency-Based Succession Planning: What, Why, and How [169kb PDF]
What a competency-based approach is and does, its impact on individual and organizational results, organizational issues addressed, situations best served by a competency-based approach, and steps to implementing

Using Graphic Metaphors to Communicate Change [2.1mb PDF]
How to find and use a common sense framework to analyze and improve an organization’s performance. Reprint from Communications World.