Featured Consulting Projects by Industry


Trained 100 employees in building competency models to support the state's efforts to create models for all state jobs.

Engineering & Construction

Developed their three level management competency model for all leadership positions in the company. Also worked with internal technical experts to identify the technical competencies applicable to all engineering positions. Identified core competencies for individual contributors and created a three level competency model for use with those positions throughout the company. Provided an in-house workshop to train the company's people in building competency models and then provided guidance and assistance in developing the project plan to develop their first model.


Trained 100 employees in building competency models to support the state's efforts to create models for all state jobs.


Developed a customized competency dictionary for use in building competency models, several alternative approaches, and a customized set of data gathering and data analysis tools for use in building competency models.


Helped internal staff conceptualize and define a set of technical competencies to be used in Sales and Marketing areas. Identified a set of leadership competencies to be used in assessing middle and senior leaders. Based on the competencies, developed and administered a 360° multi-rater feedback instrument and held feedback sessions with leaders who had been assessed. Revised their existing leadership competency model into a simpler model, which identified expected behaviors for each management level, as well as providing positive and negative indicators of each competency.

Professional Services

Developed competency models for their call center supervisor and manager positions.


Trained internal people on data collection and building competency models, and worked with them to scope out and develop an approach to create their first model.

 Retail & Wholesale

Developed their global competency framework (dictionary), which was used to create competency models for all jobs in the company worldwide. Customized Workitect's Resource Guide to correspond to the organization's competencies.

Workitect Customer List


Catapult Learning

Center for Creative Leadership

Columbus State Community College

Davenport University

Defense Acquisition University

Drexel University

George Washington University

Heartland Area Education Agency 11

Jamestown Community College

Kaplan Higher Education

Le Cordon Bleu College of Culinary Arts

Learning in Bits

Maricopa Community College

Marist College

Montgomery College

Northwestern University

National Institutes of Health

Ohio Education Association

Ohio State University Extension

Public Service Secretariat Centre for Learning and Development

Rochester Institute of Technology

Saint Leo University

Schoolcraft College

Sylvan Learning Systems Inc.

Texas State Technical College System

The British International School Jakarta

The University of Texas

Thompson Rivers University

University of Florida

University of Illinois

University of Minnesota

University of Southern Mississippi

University of Trinidad and Tobago

The University of The West Indies

University of Wisconsin

Wayne State University

 Energy & Utilities

Alstom Power

American Electric Power

Barbados National Oil Company Limited



BP Trinidad


Chevron Global Upstream & Gas

Chevron Nigeria

Columbia Gas


Cricket Communications

Dart Energy Corporation

Entergy Services, Inc.


Halliburton Energy Services

Laclede Gas Company

Oman Refineries and Petrochemicals Company

Rural Areas Electricity Company - Oman

S&C Electric Company


United Water Management & Services


Engineering & Construction


HKS, Inc.


Michael Baker Corporation*

NVR, Inc.

Pacific Coast Building Products

TLC Engineering For Architecture


American Express

AMERIGROUP Corporation*

Banco Mercantil


Bank Independent

BCS Financial Corp.

Chase Paymentech Solutions

Chatham Financial

Citco Fund Services NY

Digital Insight Corporation

Doral Financial Corporation


Farm Credit Canada

Federal Reserve Bank of NY

First Commonwealth Financial Co.

First Data Commercial Services

First Northern Credit Union

Franklin Templeton Investments*

General Board of Pension and Health Benefits

Genworth Financial

The Glenmede Trust Company


ING Direct

LandAmerica Financial Group, Inc.

Meredith Village Savings Bank

Middleburg Bank

National City Corporation


People's Trust Federal Credit Union

Prudential Financial

Republic Bank Limited

Sammons Financial Group

Security Finance Corporation*

TD Ameritrade

The First National Bank In Sioux Falls

The World Bank Group

Transamerica Retirement Services

Vanguard Group

Government - Federal

Administrative Office of the U.S. Courts

Bureau of Public Debt*

Canadian Radio-Television Telecommunications Commission

Center for Disease Control

Center for Naval Analysis

Comptroller of the Currency

Department of Defense

Department of Defense OIG*


Department of the Interior*

Department of Treasury

Department Veteran Affairs

Federal Aviation Administration


Federal Highway Administration

Federal Housing Finance Agency

Homeland Security - USCiS

International Monetary Fund

National Gallery of Art



National Institutes of Health

Nuclear Energy Institute

Office of Utilities Regulation - Jamaica

Pension Benefit Guaranty Corp*

Public Health Agency of Canada

Treasury - ID for Tax Administration

Sandia National Laboratories

U.S. Department of Justice

U.S. Patent & Trademark Office

U.S. DOT, Office of Inspector General

U.S. Treasury, Comptroller of the Currency

U.S. Treasury, Bureau of Engraving & Printing


United Nations


U.S. Department of the Interior

U.S. Geological Survey*

U.S. Marine Corps



Veterans Administration

Government – State, County, Municipal

California State Personnel Board*

Chatham County Government

HRO – Washington

City of Allen

City of Denton

City of Charlotte

City of Las Vegas

City of Scottsdale*

City of Surprise

Harris County

Hillsborough County Civil Service


Miami-Dade County

Maryland Transit Administration

Miami Township

Multnomah County Department of Community Justice

Palm Beach County

Prince William County Service

Snohomish County

State of California*

State of Delaware

Town of Markham

Upper Occoquan Service Authority

Ventura County Human Services Agency

 Healthcare – Products

Abbott Laboratories

Advanced Bionics Corporation

Bristol-Myers Squibb

Covidien, Inc.*

Lung Rx, LLC

Medicis Pharmaceutical Corporation

Medtronic, Inc.

Merck & Co., Inc.

Purdue Pharmaceuticals

Tulsa Dental Specialities

Sankyo Pharma


 Healthcare – Services

Altarum Institute

American Diabetes Association

American Endoscopy Services, Inc.

Bay Health Medical

Bethesda Lutheran Homes and Services, Inc.

Brigham & Women’s Hospital*

Brookdale Living Communities

Cahaba Government Benefit Administration

Carolinas Healthcare System

Community Health Network of CT, Inc.

Cooley Dickinson Hospital

Emergency Medical Services Corporation

Health Network Laboratory

Kindred Healthcare

Long Term Care Partners

M.D. Anderson Cancer Center

Mannatech, Inc.

Martin's Point Health Care

Maxim Healthcare Services

MCG Health Inc.

Mount Sinai Medical Center

Norton Healthcare

Pioneer Health Services

Quality Health Strategies

Radiology Ltd.

Scott & White Hospital

Scripps Health

Shands Jacksonville Medical Center

SIU School of Medicine

Southwest Behavioral Health

St. Vincent Indianapolis Hospital

Spectrum Health

Trinity Health


Visiting Nurse Health System


Women’s Care of Wisconsin



Blue Cross Blue Shield of Alabama*

Blue Cross Blue Shield MA

Capital District Physician’s Health Plan

CNA Corporation

Excellus Blue Cross Blue Shield

Farmers Insurance

General Board of Pension and Health Benefits

Great American Insurance

Guarantee Insurance Company

Independence Blue Cross


MCIC Vermont, Inc.

Nationwide Insurance

Progressive Insurance



SBLI USA Mutual Life Insurance Company

 Manufacturing – Consumer Product

Hoffmaster Group, Inc.

KIK Custom Products

Legumex Walker Canada


S&D Coffee, Inc.

Manufacturing - Industrial - Diversified

Air Products and Chemicals Inc.*

American Axle Manufacturing

ANH Refractories Company

Applied Industrial Technologies, Inc.*

AptarGroup, Inc.

ARINC Incorporated

Archer Daniels Midland (ADM)*

A. T. Cross*


Bemis Company, Inc.

Butler Manufacturing

Cargill, Inc.

Carhartt de Mexico

CJ Corporation – Korea

Cooper Tire & Rubber Co.

Cordis Corporation

DENSO Intl America Inc.

The Dixie Group, Inc.

East Tennessee Zinc Company LLC

Eaton Corporation


Fellowes, Inc.


Gibraltar Industries

Gleason Corporation


Grant Prideco


Johnson Matthey Fuel Cells NA

John Deere*

KMI Group

Kraton Polymers

Lockheed Martin Aeronautics

Macro International Inc.

Newmont Mining Corporation

Noble Drilling Services, Inc.

Nuclear Fuel Services*

Otter Tail Corporation*


Pall Corporaton

Phoenix Contact

ProDev, Inc.

R.J.F. International

Reed Hycalog

Rockwell Collins

Roquette America*

Sealy Corporation

The HON Company

The Manitowoc Company, Inc.

Trussway Manufacturing

USP Structural Connectors

Walbro Engine Management

Whirlpool Corporation*


American Diabetes Association

American Institute of Certified Public Accountants

BC Public Service Agency


Canadian Automobile Association

CAA South Central Ontario*

cbm Canada


Peace Corps

Society For Human Resource Management


Professional Services

ABS Consulting


Apex Companies LLC

Blasland, Bouck & Lee Inc

Cedin Consultores S.A.

Competencia Organizacional – Mexico

Corporate Insights

Delta Decisions of DC

ECOPSY Consulting

Exervio Management Consulting

Freelance Consulting

Goldworth Pfe Ltd – Singapore

Greenberg Traurig

Howrey LLP

ICF Macro International Inc.

InsightLines, Inc.

Just Marketing Inc.

KMI Group



Management Concepts

Management Support Technology, Inc.

Market Strategies, Inc.

Mead and Hunt, Inc.

Mitchell Communications Group

Oblon, Spivak, et al.

OnDemand Consulting

Performance Partners, Inc.


QAD, Inc.

Serco Inc.

Souks Consulting



TODO1 Services Inc.

The Bowen Group

Traveling Coaches

Vector Performance (Poland)

Vector Performance (Romania)

Vigilar, Inc.

United Business Development sp.z.o.o.

Workforce Management Centre

 Retail & Wholesale


Accor North America

Acosta Sales and Marketing Co.



Al-Sayer Group

Altron Enterprises LLC

Avnet, Inc.

Bermuda Biscuit Company

BFS Retail & Commercial Operations

Capital Lumber

Cascades Canada ULC


Coaster Company of America

COE-Truman Technologies, Inc.

Constellation Wines US

Costco Wholesale

Cypress Bayou Casino

Darden Restaurants, Inc.

Dean Foods

DeCrescente Distributing Co.*

Diageo plc


Ember Carriers

Etisalat – Nigeria*

Experian Americas*

Federated Co-operatives Limited

Furmano Foods

General Parts, Inc. / CARQUEST

Georgia Crown Distributing Co.


Heineken International B.V.



Hubbard Broadcasting, Inc.

IKON Office Solutions

Kroger Company

L'Oreal USA


Mary Kay Inc*

Mattress Firm

McKesson Corporate

Muckleshoot Casino


North American Lighting, Inc.

Office Depot

Omaha Steaks International

OSI Group

Papa John's International



Quick Chek Corporation

Radio Shack Corporation

Red Roof Inn

Royle Printing

Safeway, Inc.

SAGE Publications


Shangri-La Corporation

Southern Wine & Spirits

Starwood Hotels & Resorts

Starwood Vacation Ownership

Style Crest, Inc. Poly-Foam

The Members Group

The Weather Channel

Tiffany & Co.

The TJX Companies, Inc.

Toys "R" Us

United Stationers Supply Co.*

Value Place


VistaPrint North American Services

Wegmans Food Market

WESCO Distribution

The Wolf Organization

World Avenue




Citco Technology Management

Citrix Go-To-Meeting*

Electronics for Imaging, Inc.


GTECH Corporation

Hitachi Data Systems

I-Flex Solutions


Jabil Circuit



Nextel Communications

Nintendo of America, Inc.

Novellus Systems

Perot Systems

Plaisio Computers

Red Hat, Inc.

Samsung Telecommunications America


SAP America, Inc.

SCC Soft Computer

Sharp Electronics Corporation

Sun Microsystems

TE Connectivity - Mexico

Technicolor Creative Services

TechTeam Global

Textron Systems Corporation

Thermo Fisher Scientific

Transcore Commercial Services

XO Communications


Air Canada*

Chicago Transit Authority

Continental Airlines Inc.


DHL Global Forwarding

Donlen Corporation

JetBlue Airways

Midcoast Aviation

Norwegian Cruise Line

Client Testimonials


“Workitect brought a significant amount of practical expertise in Competency Model design to the table.  This helped us decide on what the best approach would be early into the project, given our particular corporate culture and context.  Workitect was able to present alternatives that felt right for us, without feeling like we were getting “off the shelf” products.” Ruben Decoud
Manager, International Human Resources, Mary Kay Inc.


"My organization uses the Workitect methodology for writing competency models because it's structured enough to give us direction, but the many tools provided also allow for flexibility. You're not forced into using a cookie-cutter approach when you're faced with time constraints or the complexities that often arise when you're trying to pinpoint success factors for highly technical or ever-evolving jobs. The models we designed using the Workitect approach helped our company revamp our entire performance development process." Mary Kay LaBrie, Corporate Trainer, SCC SoftComputer


More Testimonials