Team Development ::

Workitect provides tools, consulting, training and facilitation services to help:

Organizations install team-based structures, and

Project teams, self-directed teams, executive teams and department teams be more effective.

Characteristics of Our Approach

Tailored to each organization – Each organization is different and requires an approach customized to the culture and aligned with the business strategy and environment.

Flexible – We do not have a packaged, off-the-shelf approach. We can utilize a variety of models and approaches and integrate our approach with your existing training and organizational development efforts. Materials can be professionally produced with your logo, in your style, so that everyone in your organization knows that this is your effort, not a consulting firm’s.

Practical and Relevant – In working with team members, we believe it is best to “keep it simple” and introduce concepts and tools that can be applied immediately to real-life situations. Trying to dazzle members with sophisticated concepts and tools is counter-productive.

Competency-Based – In training team leaders and team members, we apply research that has identified the key competencies that distinguish high performing teams from average performing teams. If appropriate, a customized team competency model can be developed for your organization.

Customer-Focused – We strongly encourage (and teach) teams to collect and utilize -feedback from internal and/or external customers, and manage customers’ expectations. Most teams have found customer feedback meetings and service quality improvement tools, such as Moments of Truth/Cycles of Service analysis, to be extremely valuable.

The Team Competency™ Inventory and Profile

Our approach utilizes an organization improvement model that views each organization as a system, with inputs, processes and outputs. The nine components of a high performing “team” system are shown below: (click for Larger Image)

A 61 question survey generates information regarding the effectiveness of the team’s functioning. Does this team have the competence to produce valuable outputs? The Profile feedback report includes feedback on the key areas our research has shown to contribute to high performance, based on a systems model of organizational performance.
Details/Download Program Brochure [249kb PDF]

TeamWorks

A training program that helps teams and work units be effective
TeamWorks [249kb PDF]