Identifying the Competencies In Workitect’s model-building methodology, technical competencies are determined through interviews, expert panels, and other methods as described in our “Developing Technical Competencies” blog, and as taught in our Building Competency Models and Creating Technical Competencies workshops. The purchase of a separate technical competency dictionary is not required.
One Method: The Technical Job Requirements Interview
One of the interview methods is the “technical job requirements interview”. This is a one-hour interview that can be used to identify the technical skills and knowledge needed in a single job or in a set of jobs with the same or similar responsibilities (e.g., Sales Representative, Customer Service Representative, Plant Manager, Financial Analyst). The interview can be conducted either with jobholders or managers of jobholders. The interview includes questions about (a) the technical qualifications and experience expected when someone is hired into the job, (b) the most important job responsibilities, and the technical skills and knowledge required to perform each main responsibility.
This interview can be used with superior performing jobholders or managers of jobholders. In either case the interviewees should be persons who have held the role for a minimum of 6 months and preferably at least a year. This interview takes about one hour to conduct. At least two of these interviews should be conducted for each job for which technical skill/knowledge requirements need to be established.
Describing the Competency in a Model
When it is determined that superior performers in a position require a high level of technical expertise in a specific field, the technical competency (or competencies) can be included in the competency model in these possible ways:
- The identified competency can be listed under the Technical Expertise competency in our dictionary and described by job level and level of proficiency.
- Include it as a separate competency without levels, with details of the competency described in a Major Responsibilities section. Example: Web Host Manager model.
- List it in a separate section in the model. Example: page 14 in this Project Manager model.
- Describe in levels and by major responsibilities totally customized to the organization and industry. Example
Example of Technical Competencies with Levels and Behavioral Descriptions
Microsoft Excel Skill: The ability to use Microsoft Excel to develop plans and analyses, and to prepare reports displaying the results of analyses in tabular and graphical format.
|Levels||General Descriptions of Levels||Behavioral Descriptions of Levels|
|Basic Proficiency||• Has completed a basic training course, if one is available.
• Has begun to apply skill/knowledge.
|• Has completed Excel I course.
• Has prepared at least one analysis using Excel, with supervision.
|Intermediate Proficiency||• Has developed some breadth or depth of knowledge and skills, but has not mastered all areas needed for full proficiency.
• Has significant experience and practice applying knowledge and skills across many relevant areas.
|• Has completed at least one Excel course beyond Excel I.
• Has prepared at least 6 analyses and reports using a variety of functionality.
|Full Proficiency||• Fluently applies the skills and knowledge in all applicable tasks performed in his/her organization.
• Has extensive experience and practice applying this skill area across all relevant areas.
• Has provided technical leadership of the full range of applicable tasks performed in his/her organization.
|• Has completed at least 4 courses in Excel.
• Fluently uses look-up tables, queries, formulas for financial applications, pictures and drawings, pivot tables and what-if analyses;
• Has led the preparation of complex analyses and reports.
|Expert||• Has developed training materials and had extensive experience teaching this skill/knowledge area to others.
• Has cutting-edge knowledge of state-of-the-art application of this skill/knowledge area outside of the organization.
• Has developed new tools or technology for this area.
|• Has developed and delivered advanced courses in Excl
• Develops applications for Excel, using Visual Basic
• Is recognized and sought out as an Excel expert within the company.
Learn more about Workitect’s consulting services, workshops, and products, including competency dictionary, interview guides, and development guides.
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